Offshore CRM Data Warehouse Solutions Development
What is CRM?
CRM stands for Customer Relationship Management. It is a strategy used to learn more about customers' needs and behaviors in order to develop stronger relationships with them.
Goals of CRM
- provide better customer service
- make call centers more efficient
- cross sell products more effectively
- help sales staff close deals faster
- simplify marketing and sales processes
- discover new customers
- increase customer revenues
Some examples of the types of data CRM should be collecting
- Responses to campaigns
- Shipping and fulfillment dates
- Sales and purchase data
- Account information
- Web registration data
- Service and support records
- Demographic data
- Web sales data
Our CRM data warehouse solution combines our expertise in CRM with extensive experience in data warehousing.
SolovatSoft's analytical CRM data warehouse solution framework offers the following:
- Data model to capture and track customer product holding, product usage, contact history
and events
- A well defined process model for design, development and implementation
- Focus on data cleansing, match & merge and ETL to integrate customers
