Offshore Technical and Customer Support
At SolveITLabs, Offshore Technical and Customer Support is all about understanding
consumers and the 'consumer lifecycle'. SolveITLabs is committed to helping organizations manage their customer support functions with a focus on timely & accurate problem resolution, quality and efficiency.
SolveITLabs increases value to its clients' support processes by providing excellent customer experience through the following service offerings:
Remote Technical Support
SolveiTLabs helps companies meet the challenge of providing excellent technical support, with services designed to rapidly diagnose and solve customers' problems. As a result, end users enjoy responsive service, while our clients benefit from higher customer satisfaction and lower technical support costs.
Our technical support services covers:
- Server monitoring, management of worldwide networks and network problem analysis
- Application Maintenance Support for infrastructure software like email and web servers
- Server maintenance support for Linux-based email, web, proxy, firewall, VPN, database, LDAP and other custom-made application.
Email Customer Service:
Customer order researched for the following activities using the clients' Order Management Systems and subsequent response to emails
- Deliveries tracking and adjustments
- Customer Inquiry responding (to European customer for US companies)
- Order processing