Building a community portal in the San Francisco Bay Area
The Customer
The customer is one of the of the small start ups aimed to develop online classifieds, Job/Rent/Car4Sale and local forums in CA.
The Challenge:
- End-to-End, automatic billing transactions with least manual work.
- Customer Relationship Management (Single view of the Customer)
- Value Added Services to Customers (Online Customer Self-service – Email/Fax,
Online Chat, and Help)
- Management Information
The Solution
After a detailed understanding of the business and technical requirements of the system, SolovatSoft documented these requirements in detailed use cases. Our team defined a multi-tiered, multi-layered architecture to cater to these business and technical requirements. From the beginning SolovatSoft was involved in platform and product evaluation and selection processes.
The following services were implemented:
- Marketing
- Prospecting
- Sales
- Field service
- Relationship management
- Ordering
- Customer service
- Support
Deliverables:
- Centralized approach for deployment, but cater to regional variations
- Different user interface needs – web browser user interface for external users and
Visual Basic based user interface for internal users
- Performance, Flexibility/Extensibility, Scalability, Maintainability and Reusability
- Email Notifications and Live Chat (passworded area)
- Personalization for registried users
- Online customer Registration
- Pricing Engine applied to various products and currencies.
Tools and Technologies: The architecture comprised of disparate technologies such as ASP.NET, VB, XML and MS SQL database.
