Project: Building community portal

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Case Study: Building community portal for a startup

Customer

The customer is one of the of the small start ups aimed to develop online classifieds, Job/Rent/Car4Sale and local forums in CA.

Challenges

  • End-to-End, automatic billing transactions with least manual work.
  • Customer Relationship Management (Single view of the Customer)
  • Value Added Services to Customers (Online Customer Self-service - Email/Fax, Online Chat, and Help)
  • Management Information

Community Portal Development

Solution

After a detailed understanding of the business and technical requirements of the system, SoloSoft documented these requirements in detailed use cases. Our team defined a multi-tiered, multi-layered architecture to cater to these business and technical requirements. From the beginning SoloSoft was involved in platform and product evaluation and selection processes.

The following services were implemented:

  • Marketing
  • Prospecting
  • Sales
  • Field service
  • Relationship management
  • Ordering
  • Customer service
  • Support

ÔÇťOutsourcing

Deliverables

  • Centralized approach for deployment, but cater to regional variations
  • Different user interface needs - web browser user interface for external users and
  • Visual Basic based user interface for internal users
  • Performance, Flexibility/Extensibility, Scalability, Maintainability and Reusability
  • Email Notifications and Live Chat (passworded area)
  • Personalization for registered users
  • Online customer Registration
  • Pricing Engine applied to various products and currencies.

Tools and Technologies

The architecture comprised of disparate technologies such as ASP.NET, XML and MS SQL database.

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